Access the Viggo backend, find the hotel experiencing the issue, and check the internet connection status at the hotel. Proceed as follows:
1. All Viggo boxes are offline (red icon): There is no internet at the hotel.
2. Several Viggo boxes are offline (red icon): There no internet connection in one area of the hotel.
3. One Viggo box is offline (red icon or green icon with a lagged timestamp): Check if it is connected to the internet.
4. One Viggo box is online in the Viggo backend but there is no internet connection to the box: Reboot the Viggo box.