If the Viggo remote does not function at all, with no response to any command (IR or RF):
- Determine what model of remote control you have according to the Remote Control Type Check.
- Check remote control batteries according to type: MK1, MK2, MK3 Battery Level Check or MK4 Battery Level Check.
- Check if the remote is assigned to the right room - this problem may occur if the TV in the other room is from a different manufacturer.
- Check if the remote dongle is properly connected.
- Pair the remote control.
- If the issue is still not resolved: Replace with a new remote (together with a new dongle).