When Viggo is integrated with the hotel PMS, check-out is performed by front desk staff on the hotel PMS interface.
Leaving guest information is sent from the hotel PMS to the Viggo cloud, and from the cloud to the Viggo box in the room. This will clear all usage history from the box.
In case of PMS issues at the hotel, confirm that the Viggo box is online and has a green PMS status in the Viggo backend IT page.
- The Viggo cloud automatically updates the in-room box to Vacant status. If the Viggo cloud shows a vacant room, you can perform “Update Guest Name” on the IT page to clear guest information from the box.
If the Viggo box is offline: proceed to Reconnecting Viggo Box.
- If the Viggo cloud still does not update the room to Vacant status, escalate to Tier 2 support.