Viggo Interface is On- Cursor is Not Visible but IR Commands Function

If Smart TV is pressed and the cursor is not seen when the Viggo remote is moved, and IR commands function:

  1. Check remote control batteries.
  2. Check if the remote is assigned to the correct room.
  3. Check if the remote dongle is properly connected and paired.
  4. Reboot Viggo box and check again.
  5. If the issue is still not resolved: Replace with a new remote (together with a new dongle).
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