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POWER SUPPLY ISSUES

A box may be offline because of a power supply failure or because guests disconnected the power supply from the wall socket.

If the power supply green led is not lit it may have failed. Please test with a spare power supply. In the new wing (rooms x18 - x) you must connect the box power supply to the wall socket which is not controlled by the room key switch. When taking the room key out of the switch,

the TV should power off, if it remains on or in standby then the box is connected to the wrong wall socket and you need to swap the two.

In rooms x06 of the old wing, you must connect the box power supply to the wall socket under the desk which is not controlled by the room key switch.

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